In this section, you will find the most common questions to resolve all your doubts regarding our services, flight bookings, lost luggage, etc.
Buying at Wamos Air is as easy as accessing this website. Furthermore, we offer maximum security in electronic commerce. You only have to follow these steps: Select a flight read and accept the terms and conditions of transport. Enter the passengers’ details and the payer's contact details (the payer does not have to be one of the passengers). Make the payment by credit card in a secure environment. After making the payment, you will receive a purchase confirmation email.
You can call our customer service department on +34 912181539 and we will make the purchase for you, with no additional cost. Or you can buy it in the airports where we have sales offices with no surcharge.
If you need an invoice for your tickets purchase, you can request it online during the booking process, in the Billing Information section, or from our sales agent if you are booking by telephone. The official invoice is sent by email in a reasonable period after completing the last leg of your booking.
Buying in Spain with departure from Madrid, you can book online from 6 months and up to 6 hours before your flight's departure, or up to the departure of the flight if you are buying it in the offices of Madrid airport, subject to availability. Buying outside Spain heading towards Madrid, you can book online from 6 months and up to 12 hours before your flight's departure, or up to the departure of the flight if you are buying it in the offices of Cancun or Punta Cana airport, subject to availability.
Depending on your tariff, our tickets can be cancelled and can be refundable or not in accordance with the notice period given in the cancellation. Please read the restrictions of your ticket, where you will be able to find the exact cancellation conditions applicable to your booking. You can consult the terms and conditions of our tariffs at the following link.
Depending on your tariff, our tickets can be changed even up to 72 hours before the flight’s departure. Changing the date of your flights will only be possible through our Customer Service department and will entail a slight charge on top of the booking tariff. Please read the restrictions of your ticket, where you will be able to find the exact change conditions applicable to your booking. You can consult the terms and conditions of your tariff at the following link.
Yes, the names on the tickets can be changed up to 72 hours before the flight's departure, depending on your booking tariff. Changing the name on your booking will only be possible through our Customer Service department and will entail a slight charge on top of the booking tariff. Please read the restrictions of your ticket, where you will be able to find the exact name changes conditions applicable to your booking. You can consult the terms and conditions of your tariff at the following link.
All passengers, including minors and babies, have to pay a ticket administration fee, applicable in accordance with the origin/destination and the type of ticket issued. Depending on these factors, the fee payable will vary. Remember that the management of refunds entails an administration fee, variable for each market. The ticket administration fee is non-refundable. The route changes management also entails an administration fee that is also variable by market.
Wamos Air only uses Electronic Travel Itineraries and Payment Receipts, saving the printing of the traditional ticket to be able to always offer you the best prices. Therefore, it is sufficient to turn up in the airport terminal with the personal documentation necessary to fly and your booking reference (the “booking reference” is the one shown upon completing the booking and which we send you with the electronic itinerary of your booking).
The Wamos Air computer system makes it possible to search for bookings by the credit card number with which the purchase was made, which allows us to guarantee the confidentiality of the booking. Therefore, if you call the Customer Service department and provide us with this information, we will be able to find your booking reference. We remind you that you must present your passport at the airport to verify your identity.
Regular air companies’ schedules change twice a year, once in March and again in October. Wamos Air want to guarantee you the greatest reliability in your flights and, therefore, it prefers to provide 6 months of scheduling.
You can purchase with complete guarantees at Wamos Air, as our purchase system meets the highest security conditions in electronic commerce, as the thousands of customers who have already used it without suffering any type of credit card fraud have noted.
Yes, Wamos Air offers all its customers the option to reserve a seat online with a surcharge by accessing the bookings service and selecting their seat or the ‘Fly High’ package. As well as online, you can also reserve your seat through our call centre.
Make your trip an even better experience and “Fly High” in your chosen seat, travelling with the advantages of a Business Class passenger in Economy Class.
You can contract “Fly High” on our website or through our call centre.
Certain countries require the airline to provide specific information on the passengers with at least 72 hours’ notice in advance of the flight. This automated foreign air passenger data collection system is commonly known as Advance Passenger Information (API). Its purpose is to improve international flight safety. How is this information collected? You can provide the information online by accessing the “Bookings management” section or calling our call centre. What happens if there is a change of time or rescheduling? If a change of time or rescheduling of your flight takes place, our call centre or your travel agency will inform you and offer you the possible alternatives.
There is a cost of €70/$80 for minors travelling unaccompanied. To reserve the service, you must contact your travel agency or our call centre to request the service, as the number of unaccompanied minors on board is limited. It is essential to provide the details of the person dropping the minor off at the departure airport and collecting them upon arrival.
Yes, subject to the following considerations:
You can carry it as hand luggage provided that it does not exceed the maximum weight of 8 kg. Guitars, cellos and instruments of similar dimensions must be checked in at the check-in desk and will travel in the aircraft's hold. If you want to carry your guitar, cello or instrument of similar dimensions in the aircraft’s cabin, you must purchase an additional seat to transport them.
Yes. With Wamos Air, you can travel with your pet provided that the regulations in force on the transportation of animals is complied with and there is available space. You must get in contact with our call centre to describe the animal's characteristics and consult the available space on your flight. You must provide your own “pet carrier” to transport them. Only a maximum of one pet per passenger is permitted. For more information, consult the section relating to Pet in the Passengers section.
If your luggage has been lost, you must fill in a property irregularity report (P.I.R.) in the arrival airport to start the search. Go to the Wamos Air Lost and Found office or to your handling agent in the airport. Additionally, they will give you a letter with instructions and explanations on what to do from this point. As soon as your luggage is located, you will be informed by telephone on the number recorded on the property irregularity report (P.I.R.). The arrival airport manages the search for the luggage during the five days (inclusive) after the P.I.R. date; after this date, our luggage centre will manage the search and your claim.
If your suitcase suffers damage affecting its function of protecting the contents, you must fill in a property irregularity report (P.I.R.) in the Wamos Air Lost and Found office or with your airport handling agent. We remind you that, in accordance with the Regulation, we do not compensate for dents, scratches, stains, broken handles and/or wheels.
If you have any doubts on what items or goods you can carry in your hand and/or checked luggage, please consult the information in our Luggage section (paying special attention to the provisions relating to the transportation of dangerous goods) or get in contact with us.
Wamos Air operates in the following terminals:
On all our flights, it is necessary to present a valid passport. In any case, and as indicated in our General Terms and Conditions, it is the passenger's responsibility to find out what documents they need to travel in accordance with their individual situation. For this reason, we recommend that if you have any doubts in this regard, you check with your country’s Embassy or Consulate. You can find more information in the section. Required Information
Yes, their passport. If you are of Dominican origin, your child is a minor and you are taking a flight outside the country, take into account that you have to comply with the migration requirements to obtain the minors exit permit https://www.migracion.gob.do/Menu/Index/30
If your child is aged between 5 and 11 years, they can travel alone if you fill in the Disclaimer in advance. You can contract this service via our call centre up to 24 hours before the flight's departure, with an additional cost. In no case may under 5s travel alone. You can find more information in the Minors travelling alone section.
From 2 to 4 weeks before the estimated birth date, you need a medical certificate from a gynaecologist specifying that you can fly. If you are unsure whether you are in a fit condition to travel, you can consult the airport medical centre. Wamos Air recommends that you do not fly in the 7 days following the baby’s birth. We also recommend that babies do not travel in the 7 days after their birth date.
Children over 2 years old are charged at the full fare and therefore they will be entitled to a 40 kg luggage allowance.
Children under 2 years old will be considered babies. If they do not occupy a seat, they will be subject to the payment of the airline taxes.
Babies of up to 2 years old travelling without a seat have an allowance of one 20 kg piece of luggage plus a fully folding cradle or baby chair.
An adult may only travel with one baby, with a view to being able to offer them the necessary care.
Babies of up to 11 kg can fly in a cradle provided by Wamos Air provided that you reserve one of the seats set up for this in advance. We advise that this service is subject to space and the configuration of the aircraft scheduled for the flight. Please check with our call centre.
The folding chairs must be presented at check-in for their correct labelling. It may be carried as far as the Boarding Gate where it must be handed over to the Wamos Air staff to be loaded on the plane.
Yes, your Business Class booking gives you access to the following VIP Lounges:
If your booking is in Economy Class, please consult at the check-in desks whether it is possible to contract the VIP Lounge service.
The check-in desks open 4 hours before the flight's departure and close 60 minutes before the departure. After this period, the desks will close. Ensure that you arrive on time!
We currently fly from Madrid to Cancun (Mexico), Punta Cana (Dominican Republic), Guatemala City (Guatemala) and Varadero (Cuba).
From 26 July 2008, the provision of the assistance service for passengers with disabilities or reduced mobility ceases to be the responsibility of airlines and becomes the responsibility of each airport.
For our regular flights operating by Boeing 747-400, we have 2 films per leg, in 4 languages: Spanish, English, French and German. If you are travelling in Business Class, you will have iPads with 10 films in 4 languages: Spanish, English, French and German.
If the flight is operated by Airbus 330-200, you must download the Wamos Air application from the Google or Apple Store before boarding to be able to enjoy the on-board entertainment.
Passengers who have booked their ticket through an agency must get in contact with their agency so it can request the special meal from Wamos Air. Passengers who have booked their ticket through the website can reserve their special meal by modifying their booking or through the Call Centre: +34 91 218 1539.
There is no connection on board our regular flights operated by Jumbo Boeing 747-400. If you are travelling on an Airbus 330-200, you have a connection to our On-Board Entertainment application but to be able to enjoy it you must download our application from the Google or Apple Store in advance.
There is no connection to the electricity network to charge the batteries of electronic devices. You can purchase a power bank from the On-Board Shop if you need to charge any of your devices.
Yes, as long as the product is pre-packaged.
It is possible to pay with € and American $; the notes cannot be bigger than €100 or $100. Card payments are accepted for amounts below €200.
You can access our Duty Free store and purchase all the products you want tax free before your flight. Once you have boarded, the crew will deliver your purchase to you.
To do so, you must contact the manufacturer of the product purchased directly.
For Economy Class, it includes a hot meal service + a snack service. With each service, non-alcoholic drinks as well as beer and wine are served.
You can reserve your preferred seat in advance on our website by accessing bookings management, or in the “Reserve seats” section or calling our Call Centre if you booked your flight through an agency.
You can check in 50 kg of luggage and check in at the Business Class check-in desks. The 2 meal services offered are exactly the same as those offered to Business Class passengers.
You can book this service on our website by accessing bookings management or in the “Fly High” section if you booked your flight through an agency. To be able to contract this service, it is essential to reserve your seat in advance.