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FAQ´S Baggage

1. How much baggage can I carry?

1- Each passenger in Tourist Class will be able to check in a maximum of 40 kg of baggage free of charge. In the case of Business Class, this will be 60 kg.

2- All weight in excess of the baggage allowance in Tourist and Business Class will be charged at a rate of €10 per additional kg, up to a maximum permitted total of 80 kg per person.

3- The maximum permitted weight per item is 32 kg.

4- You can carry 1 piece of hand baggage of up to 8 kg in weight on board, with maximum dimensions of 55x40x20 cm.

5- These conditions are subject to space availability.

6- A surcharge per case will be applied at the boarding gate for hand baggage that does not comply with the company’s rules, i.e. which exceeds the stipulated number, weight or size (55x40x20).

2. Can I check in bicycles, golf clubs, snowboards, surf boards or windsurf boards? Yes, subject to the following considerations:

1- Skis: Snow skiing equipment comprises a pair of skis, snowmobile or snowboard, a pair of poles and a pair of boots. Water skiing equipment may include a pair of standard-sized water skis or a slalom water ski. These form part of the customer’s free allowance, provided that they do not exceed the authorised allowance. A surcharge will only need to be paid if they exceed the passenger’s allowance.

2- Golf: Golf equipment may include a bag containing a maximum of 14 clubs, a dozen balls and a pair of golf shoes. Remember that these must always be packed inside the bag. These form part of the customer’s free allowance, provided that they do not exceed the authorised allowance. A surcharge will only need to be paid if they exceed the passenger’s allowance.

3- Surfing and Windsurfing: “Surfing” equipment comprises, exclusively, a board. “Windsurfing” equipment may include a board, a boom, a daggerboard, a mast and a sail.

4-Bicycles: You can take your bicycle on the plane. Remember that it must have only one seat and no motor and that it will need to be prepared to be checked in as hold baggage, always inside a package. To be transported, bicycles must be checked in folded, with the handlebars attached to their sides, the pedals removed and the tyres deflated and correctly packaged. Bicycles will always be treated as excess baggage, at a fixed rate of €75 per journey, payable only at the airport, regardless of your destination.

5- You will need to reserve space with a minimum of 48 hours notice before check in. Remember too that it is advisable to arrive at the airport for baggage check in the maximum permitted time before the flight. These items of equipment will always be checked in as excess baggage, regardless of the passenger’s baggage allowance rights. They will always be treated as excess baggage, at a fixed rate of €150 per journey, payable only at the airport, regardless of your destination. Bear in mind that in the General Terms and Conditions section under Baggage, it states that the company has the authority to accept or reject an item due to its weight, configuration or size.

3.And can I carry a musical instrument? It can be carried as hand baggage, provided it does not exceed the maximum weight of 10 kg or the maximum measurements set for this case (55Lx40Dx20W). Guitars, cellos and musical instruments of a similar size must be checked in at the check-in counter and will travel in the aircraft’s hold. If you wish to take your guitar, cello or instrument of similar dimensions into the cabin, you will need to purchase an additional seat to transport them.

4. Can I carry animals? Yes. You can always travel with your pet on Wamos Air. You will need to request this from your sales agent (telephone or agency) or indicate it in the “Comments” box when booking on-line. You will need to provide your own box for carriage. Wamos Air will insist that you comply with the regulations on transporting animals at all times. A maximum of one per passenger and flight is permitted.

5. What do I need to do if my baggage goes missing? If your baggage has been mislaid, you must fill out a Property Irregularity Report (P.I.R.) form in the arrival airport itself to start the search for it. Go to the Lost and Found office of Wamos Air or its handling agent at the airport . They will also provide you with a letter containing instructions and explanations on what to do from that time on. As soon as your baggage is located, you will be notified via the telephone number you noted in the Property Irregularity Report (P.I.R.). The arrival airport will work on finding baggage for up to five days (inclusive) after the date of the P.I.R. After this date, our baggage centre will be responsible for searching for and claiming it.

6.What happens if my baggage gets damaged? If your suitcase suffers damage that affects its function of protecting its contents, you will need to fill out a Property Irregularity Report (P.I.R.) in the Lost and Found office of Wamos Air or its handling agent at the airport .We remind you that in accordance with the Regulations, we do not provide compensation for dents, scratches, stains and/or broken handles, belts and/or wheels.

7.What if I have doubts about what articles/goods I can carry? In case you are not sure about the articles/goods you can carry in your hand and/or checked baggage, please consult the information gathered in the baggage section (paying special attention to the provisions for dangerous goods) or don´t hesitate to contact us.