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FAQ´S Airports and destinations

Airports and destinations: FAQ´S

1. What documents do I have to present at the airport? Generally your Spanish ID card (DNI) or passport, if you are Spanish.In any case, and as indicated in our General Terms and Conditions, it is the passengers who must find out what documents they will need to travel, depending on their particular situation. For this reason, we recommend that if you have any doubts in this regard, you check with your country’s Embassy or Consulate.

During the check-in process, Wamos Air will demand due accreditation/authorisation to stay in the destination country for the time prescribed by the Authorities, if you do not present a ticket for return within the maximum period of stay demanded by the Authorities.

For further information, consult the documentation needed for your journey in our General Terms and Conditions.

Please take particular note that for passengers who are Not Nationals of the country or who do not have accredited residence status in it, travelling as a Tourist to certain destinations Outside the European Community, it is an enforceable requirement to show at the point of departure the corresponding return ticket or onward flight ticket within the maximum period permitted for Tourists to stay, according to the various regulations of each country.Passengers from the Dominican Republic are recommended to carry their Dominican Passport at all times, regardless of whether or not they carry another valid European Community passport. This is because the Dominican Authorities often demand it, even though there is a Bilateral Agreement in force between the countries.

2.Can I travel with my residence card? You can travel within Spanish territory using your valid residence card issued by a Schengen State.In any case, and as indicated in our General Terms and Conditions, it is the passengers who must find out what documents they will need to travel, depending on their particular situation. For this reason, we recommend that if you have any doubts in this regard, you check with your country’s Embassy or Consulate.

For further information, consult the documentation needed for your journey in our General Terms and Conditions.

3. Do children need to carry documentation? Yes, a Spanish ID card (DNI) or Passport. On European community flights, any minors under 18 years of age who are travelling with their DNI (and not their passport) and who are travelling alone or are accompanied by someone other than their father, mother or legal guardian, will require official authorisation from this latter group.

4. Can my child travel alone? If your child is between 5 and 11 years of age, he or she can travel alone only if you previously complete the Disclaimer of Liability.This service can be contracted via our call centre up to 24 hours before flight departure. Wamos Air informs you that this service in not free.

5. Can I travel pregnant? From 4 to 2 weeks before the estimated delivery date, a medical certificate from a gynaecologist will be needed, stating that you can fly.Additionally, if you believe that you are not in the best condition to fly, you can consult the airport medical centre. Wamos Air recommends that pregnant women not fly within 7 days before their estimated delivery date or 7 days after delivery.We also recommend that babies not travel less than 7 days after their date of birth.

6. How can I take my baby? If you bring your own cot, the baby will be considered to be occupying a seat for which you will be charged.If you prefer a cot provided by Wamos Air, the baby will not occupy a seat (as the cot is supported on the partition opposite your seat), provided that you previously reserve one of the seats equipped for this (through the “Reserve your seat” link). These seats are those shown in blue (FR, first row) on the cabin map.

We advise you that this service is subject to the space and configuration of the aircraft scheduled for the flight. Please tell your sales agent or include your request for this service in the “Comments” section. You can also do so using our call centre, serving you from Monday to Friday, from 9 a.m. to 8 p.m. or on Saturdays from 10 a.m. to 6 p.m. on 902 300 747 if you are calling from Spain or +34 912181539 if you are calling from abroad.One adult may only travel with one infant, due to the attention they need.Fold-up chairs must be presented at Check In for proper labelling. You will be able to take them to the Boarding Gate, where they will be passed to Wamos Air personnel for storage.

7.From which terminals does Wamos Air operate? Wamos Air operates at the following terminals:

1- Madrid Barajas Airport: in Terminal 1

2- Cancún Airport: in Terminal 3

3- Punta Cana Airport: in Terminal 1 for Arrivals and Terminal 2 for Departures

8.Do I have access to a VIP Lounge by travelling in Business?Yes, your Business Class booking gives you access to the following VIP Lounges:

1-Madrid Barajas Airport: Cibeles Lounge, in Terminal 1 in Departures, alongside Boarding Gates B25/B26 on the first floor.

2- Cancún Airport: MERA Lounge, in Terminal 3, in the boarding area of the airport in Departures.

3- Punta Cana Airport: VIP Lounge, in Terminal 2, in the upper Departures area, with staircase access.

9. How long before the flight do I need to be at the airport? The check-in counters open 4 hours before flight departure and close 90 minutes before departure.You must arrive at the boarding gate 60 minutes before flight departure, as shown on the Boarding Card.The boarding gate closes around 60 minutes before scheduled flight departure. Once this time has passed, no passengers will be allowed on board.Make sure you arrive on time!

10. Which cities does Wamos Air fly to? Which ones will it fly to? We currently fly between Madrid and Cancún and Madrid and Punta Cana. We will fly to other American and West European cities in the future.

11. What are the company’s conditions for passengers with special needs? Since 26 July 2008, the provision of assistance to passengers with disabilities or reduced mobility has ceased to be the responsibility of the airlines and has become the Airport’s responsibility.

1- If you are a person with disabilities or reduced mobility and made your booking by telephone, we will take charge of passing your request to the corresponding airport’s service managers.

2- If you made your booking through the website, you will need to advise us that you are going to fly at least 48 hours before your journey by calling Wamos Air’s Reservation Centre on 902 300 747. We will take charge of passing your request to the corresponding airport’s service managers.

3- If you prefer, at Spanish Airports, you can reserve assistance at the airport yourself by contacting the Spanish public airport operating body, AENA on www.aena.es or by calling the call centre on 902 404704. Remember that you must notify them with at least 48 hours notice.

4- Once you have arrived at the airport, you will need to go to one of the established meeting points and request your assistance there. The passenger service managers will accompany you to our check-in counters. Check the map of your departure airport to locate the nearest meeting point.

5- Remember that you must arrive at Wamos Air’s check-in desks at least four hours before your flight departs.