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  +240 222 111 100

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Infants (<2)

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Terminals

Wamos Air operates regularly at the following airports and terminals:

  • Madrid-Barajas: T1
  • Cancún: T3
  • Punta Cana: T1 (Arrivals), T2 (Departures)

Recommendations

Documentation:

  • You need to take your Spanish ID card (DNI) or Passport. In any case, and as indicated in our General Terms and Conditions, it is the passengers themselves who must find out what additional documents they may need to travel, depending on their particular situation. For this reason, we recommend that if you have any doubts in this regard, check with your Embassy or Consulate or those of the country you are going to visit.
  • You can travel within Spanish territory using your valid residence card issued by a Schengen State.
  • For further information, consult the documentation needed for your journey in our General Terms and Conditions.

Children

  • Children must carry documentation, Spanish ID card (DNI) or Passport.
  • On European community flights, any minors under 18 years of age who are travelling with their DNI (and not their passport) and who are travelling alone or are accompanied by someone other than their father, mother or legal guardian, will require official authorisation from this latter group.
  • If you from Dominican Republic, your child is under age, and you are taking a flight to leave the country, please note that you have to comply with special immigration requirements https://www.migracion.gob.do/Menu/Index/30
  • If your child is between 5 and 11 years of age, he or she can travel alone only if you previously complete the Disclaimer of Liability and then contract the Unaccompanied Minor (UM) service. 
  • This service can be contracted via our call centre up to 48 hours before flight departure. Wamos Air informs you that this service is not free and is subject to third-party fees.
  • Minors of under 5 years of age may not travel alone in any case.

Infants

  • If you bring your own baby carrier, it must be positioned on a seat and the infant will be considered to be occupying a seat for which you will be charged.
  • If you prefer a cot provided by Wamos Air, the infant will not occupy a seat (as the cot is supported against the partition opposite your seat), provided that you previously reserve one of the seats equipped for this (through the “Reserve your seat” link). These seats are those shown in blue (FR) on the cabin map. We advise you that this service is subject to the space and configuration of the aircraft scheduled for the flight. Please tell your sales agent or include your request for this service in the “Comments” section. You can also do this through our call centre.
  • One adult may only travel with one infant, due to the attention they need.
  • Fold-up chairs must be presented at Check In for proper labelling. You will be able to take them to the Boarding Gate, where they will be passed to Wamos Air personnel for storage.
  • We allow babies of any age on our flights, although we always recommend that babies do not travel within a period of less than 7 days after their birth and that you consult your paediatrician beforehand.

Business Class:

  • Forget the queues. All our airports have an exclusive, personalised check in service that will go through all the relevant formalities in just a few minutes. Look for the check-in counters marked with the Business Class sign and go directly to them.
  • Enjoy your time browsing in the Airport shops, relaxing in the VIP Lounge (only available for transoceanic flights; not available for European flights) or however you wish, instead of spending ages on checking in.

Opening Hours

  • The check-in counters at Madrid open 4 hours before flight departure and close 90 minutes before departure.
  • You must arrive at the boarding gate 60 minutes before flight departure, as shown on the Boarding Card.
  • The boarding gate closes around 60 minutes before scheduled flight departure. Once this time has passed, no passengers will be allowed on board.
  • Make sure you arrive on time!

Contact

  • If you have any queries, contact our Passenger Service personnel at the check-in desks or in our call centre, serving you from Monday to Friday, from 9 a.m. to 8 p.m. and Saturdays from 10 a.m. to 6 p.m. on 902 300 747 if you are calling from Spain or +34 912181539 if you are calling from abroad.

Note:

Please take particular note that for passengers who are Not Nationals of the country or who do not have accredited residence status in it, and who are travelling as a Tourist to certain destinations Outside the European Community, it is an enforceable requirement to show at the point of departure the corresponding return ticket or onward flight ticket within the maximum period permitted for Tourists to stay, according to the various regulations of each country.

Passengers from the Dominican Republic are recommended to carry their Dominican Passport at all times, regardless of whether or not they carry another valid European Community passport. This is because the Dominican Authorities often demand it, even though there is a Bilateral Agreement in force between the countries.

1. SECURITY CONTROL

Control de Seguridad

When you enter the boarding areas, you need to pass through security control in the airport, walking through a metal detector and passing your hand baggage and other items you are carrying with you (coats, jackets, mobile phones, keys) through an X-ray machine. You may also be subject to random manual inspections.

Before passing though airport security, you will be asked for your boarding card.

To make it is easier to pass your items through the scanner, especially in the case of small objects, use the special trays provided.

As a passenger you must:

  • Take off your jacket and/or coat and place them in the tray. These garments will need to be inspected separately, while the passengers are inspected.
  • Take your portable computer and any other large electrical and/or electronic device out of their case and place them in the tray to be inspected separately from the case and the rest of your hand baggage in the security checks.
  • We recommend that you remove your belt before passing through the metal detectors.
  • If, for health reasons, you have any implants (artificial pacemaker, cochlear implants, etc.) or items such as metal prostheses, you will need to tell the security personnel this before passing through the metal detectors so that these can be inspected manually.
  • Furthermore, the security personnel may ask you to take your shoes off so as to be able to inspect them.