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QUALITY AND SAFETY

QUALITY AND SAFETY

In this section you can read in detail Wamos Air’s policies on Quality, Safety and the Environment.

Among other initiatives, you will find information on corporate policies as part of the Wamos Group and Royal Caribbean, as well as Wamos Air’s committed participation in developing and advancing Biofuels, which will be so important to the sustainability of the aviation industry over the coming years. Come in and read about them!

To download the document "Security Policy" click here.

1. THE ENVIRONMENT

THE ENVIRONMENT

At Wamos Air our commitment to the environment extends vertically throughout the whole organisation, from our General Management to our recently recruited Crew. As a Royal Caribbean Group company, Wamos Air includes environmental protection as part of its corporate policies. Additionally, the airline’s management pursues progressive incorporation of operational improvements that result in environmental improvements.

Wamos Air is also an active participant in the challenges faced by the Aviation industry and strictly complies with the European Union CO2 Emissions Programme, which came into force in 2012 and together with other organisations, makes its own humble contribution to the successful implementation of Biofuels in aviation. It is involved in several initiatives to this end.

We strive to encourage our customers to share this commitment, with the aim of making their on-board experience more satisfactory. We are aware that we are not perfect; however, we commit ourselves continuously to improving our operations, on the ground and in the air, to minimise our environmental footprint and maximise our contribution to conservation and to the destinations to which we fly.

1.1 RCCL Corporate Policies

RCCL Corporate Policies

As a Royal Caribbean Group company,

Wamos Air implements the following group policies:

  • Reduce, Reuse, Recycle: reduce the generation of waste material, reuse and recycle wherever possible, and properly dispose of remaining wastes.
  • Prevent pollution: nothing must be disposed of outside of the appropriate waste containers, bins or spaces. Nothing.
  • To go “ABC - Above and Beyond Compliance”: means doing more than what is required by the Regulations.
  • Continuous Improvement: change is the only constant; innovation is encouraged and rewarded.

How do Wamos Air’s policies and procedures help to improve the environment?

  • We always comply with the requirements and regulations.
  • We explore and implement programmes to go “ABC”
  • We set environmental targets that challenge the company to improve its environmental management and pollution prevention continuously.
  • We recycle materials, taking overall environmental impact into account.
  • We maximise efficiency in the use of natural raw materials, such as energy and water, for example.
  • We consider the environmental aspect in project design and execution.

1.2 Environmental Improvements

Environmental Improvements

Some of the improvements implemented or under development by Wamos Air in its strategy of going “beyond” current Regulations are as follows:

  • New seat configuration for ideal weight distribution and increased efficiency in aircraft operations.
  • Reduced Fuel consumption through Flight Plan optimisation.
  • Use of non-polluting paints of lower weight and greater durability.
  • Speed optimisation.
  • Initiatives for efficiency in the field of Aeronautical Maintenance; engine and fuselage cleaning.
  • Optimisation of occupancy rates by offering spare charter seats as regular seats.
  • Rerouting by implementing data link technologies: ACARS and FANS.

1.3 EU-ETS CO2 Emissions Programme

EU-ETS CO2 Emissions Programme

The Global Aviation sector generates around 2% of the total CO2 emissions generated by humans on the planet.

With this premise and under the legal framework, the European Commission, through Directive 2008/101/EC, has included the aviation sector within the regulations for CO2 emissions control and trading since 2012.

This European Regulation affects all aircraft operators that operate flights with their origin or destination in Member State territory, regardless of their nationality. To be able to apply this regulation, each Member State will be responsible for managing and allocating emission rights to each aircraft operator annually.

As an air operator, Wamos Air presented its Monitoring Plans for both CO2 emissions and TKTs (tonnes/km) within the period laid down. These were approved by the Ministry of the Environment and Rural and Marine Affairs in February 2011, for the purpose of requesting the allocation of emission rights for the 2012 and 2013-2020 periods.

Having approved the plans, the Directive demands the presentation and verification of the CO2 emissions report and the TKT report for 2010.

AENOR was the company commissioned to verify Wamos Air’s data. A positive verification result was received in February 2011, placing us among the first 3 Air Operators to have been verified with positive results at the time.

1.4 Biofuel

Biofuel

Wamos Air is actively involved, together with other industry organisations, in the research and development phase for a sound framework for energy supply using biofuels to ensure greater future sustainability for the aviation industry and maximum respect for its impact on the Environment.

In this field, the airline seeks to develop and promote biokerosene in the framework of the European Union which, together with the aviation industry, has set a target for use of 10% of sustainable biofuels in aviation in 2020.

Among other initiatives, we participate in the following:

  • Spanish initiative for Production and Consumption of Biokerosene in Aviation (www.bioqueroseno.es). Wamos Air was the first airline to join the initiative (July 2010) and, together with other public organisations and private agents, adds strategic value in developing biofuels throughout their whole Life Cycle. The project, led by Spain’s Ministry of Development, focuses on the domestic commercial development of a new sustainable renewable liquid biofuel for aviation based on available plant raw material, produced in Spain, which does not compete with the agricultural sector and the availability of which is guaranteed in the short term. The work will be carried out over 3 years, with the aim of achieving initial results by 2013.
  • Commercial Aviation Alternative Fuels Initiative (CAAFI). Wamos Air has been a member of CAAFI since June 2011. It belongs to the Certification and Qualification Team and jointly makes presentations, gives Workshops and executes initiatives. It enables the various participants – representing all the main players in the field of aviation; aeronautical and airport authorities, manufacturers and airlines – to create relationships, share and collect data and identify resources, as well as guide the research, development and implementation of alternative fuels.
  • Observatory of Sustainability in Aviation (OBSA) Wamos Air has been a member of OBSA since 2010. The OBSA (Observatory of Sustainability in Aviation) is an initiative of the Spanish public company SENASA (Services and Studies for Air Navigation and Aeronautical Safety) and its objective is to be a national reference centre for the collection, preparation, evaluation and dissemination of information existing on aviation sustainability, considering its three dimensions: social, economic and environmental.

2. QUALITY AND OPERATIONAL SAFETY

Wamos Air’s Management sets the general objective of implementing and maintaining a Quality and Operational Safety System based on continuous improvement of working methods and on involving all its employees.

Wamos Air undertakes to ensure compliance with Spanish European and International regulations, as well as fulfilling its commitments to the International Organisation of competent Aeronautical Authorities and the rest of the levels set by the Company to guarantee the safety of its operations and the airworthiness of its aircraft, in order to offer products and services that meet our customer’s expectations in relation to quality and safety, with quality and safety being Wamos Air’s main priorities.

Wamos Air complies with the current regulations as regards Occupational Health, Safety and Protection laid down in the applicable Regulations, obeying requirements on temperature, humidity, lighting levels, noise and air quality.

2.1 Programa de Seguridad Operacional IOSA

Programa de Seguridad Operacional IOSA

The IOSA (IATA Operational Safety Audit) Program is a voluntary program at which large and reputable airlines sharing the desire to go beyond regulation and implement the highest standards of quality and safety in operation are ascribed. This program was introduced by the International Air Transport Association (IATA) in 2001 with the aim of harmonizing a single, common standard for audit airlines

The IOSA accreditation evaluates and recognizes a high level of quality in all areas of airlines: organization and management, operation and control of aircraft and flights, operations in the passenger cabin, process engineering and aircraft maintenance, loading and all kinds of aspects related to safety.

Wamos Air initiated the IOSA certification process during the first quarter of 2011, obtaining the correspondent certificate in March 30, 2012.